Frequently asked questions
Are you Gas Safe registered?+
Yes — every engineer is on the Gas Safe Register and carries their ID card on every visit. You can check us at gassaferegister.co.uk.
Do you really answer the phone 24/7?+
Yes — a real engineer answers, not a call centre. We're available every hour of every day, including Christmas Day.
How much does an emergency call-out cost?+
Call-outs from £95. The price you're quoted is the price you pay — no hidden fees.
What's your first-time fix rate?+
Over 90% of boiler faults are fixed on the first visit — we carry common parts on the van for all major brands.
Do you cover all of Yorkshire?+
Yes — Leeds, Bradford, Sheffield, York, Huddersfield, Halifax, Wakefield, Harrogate and dozens of surrounding towns. See our Areas page for the full list.
Are you insured?+
Yes — £5m public liability insurance, and every install carries our workmanship guarantee on top of the manufacturer's warranty.
What warranty do you offer on new boilers?+
Up to 12 years on accredited Worcester Bosch and Ideal installs, 10 years on Vaillant, and our own workmanship guarantee on top.
Do you do landlord certificates?+
Yes — CP12 from £75, with multi-property discounts and digital certificates emailed within 24 hours.
What brands do you service?+
All major UK brands — Worcester Bosch, Vaillant, Baxi, Ideal, Glow-worm, Potterton, Viessmann, Alpha, Main, Ferroli, Vokera and Ariston.
